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Walmart Doubles Home Grocery Delivery Service


  • Walmart is expanding its home delivery program and looking to hire 3,000 drivers.
  • The program allows Walmart employees to enter shoppers to make deliveries.
  • The service will arrive in cities like Los Angeles, Chicago, Houston and Indianapolis in 2022.

Walmart is looking to hire 3,000 delivery drivers as part of its expansion of its door-to-door delivery service. These specially trained, body-camera employees will be tasked with entering buyers’ homes to place groceries in the refrigerator and collect Walmart.com returns.

“The goal was to expand the service now that we know we got it done really well,” Tom Ward, senior vice president of last mile delivery at Walmart, told Insider.

Walmart InHome first launched in 2019 and initially focused on Kansas City, Pittsburgh and Vero Beach, Florida. The service costs $ 19.95 per month, or $ 148 per year. In 2020, Marc Lore, then Walmart’s e-commerce CEO, touted the offer as “the forefront of something really big.” Currently, the InHome program is available to approximately 6 million homes through the retailer’s app, although Walmart does not publish information on how many consumers subscribe to the program.

As part of this new expansion, the program will arrive in cities such as Los Angeles, Chicago, Houston, Dallas, Nashville and Indianapolis. The pool of potential customers is expected to reach 30 million households by the end of 2022.

The company seeks to hire more than 3,000 delivery drivers, through external recruitments and internal promotions. Ward said these employees are specially trained through traditional classroom sessions and virtual reality modules that go through each step of a potential delivery scenario. and required to wear masks and undergo health checks before the shift.

With the supply chain industry still stuck in a labor shortage, Walmart is offering potential door-to-door candidates $ 1.50 an hour more than most job roles. store, as well as health benefits.

These employees will be equipped with portable cameras, which are equipped to record the entire delivery.

“The app keeps the customer informed every step of the way,” Ward said. “Customers can watch this for up to seven days after delivery ends.”

Ward said InHome is another option in Walmart’s offering to provide convenient fulfillment choices, and that service is bolstered by the chain’s fleet of “4,700 stores located 10 miles from 90% of the American population “.

“There is nothing more convenient than having the delivery driver tidy everything up while you are at home,” Ward said. “Especially in the work environment we are all in now.”